Our Dear Customers,
We are delighted we have been given the green light for Saturday 4th July and finally opening our doors again at 10am to welcome you all back.
We hope that everyone has been coping well in these difficult and unprecedented times.
Covid-19 has hit us all hard, more-so for those who have lost loved ones and we would like to extend our condolences to those families sadly affected.
We have made the very necessary changes to ensure your dining experience is as fulfilling as it previously was but with all the safety measures in place to keep you, our valued customers and our loyal staff safe.
Please take a moment to read through the following to help the transition run smoothly.
It is not always possible to adhere to the 2 metre rule due to the layout of our restaurant, but we would like to continue offering indoor and outdoor dining and also our take away service, however we sadly can not accommodate drinking or dining at the bar.
We have reduced the number of tables with additional screens where necessary and marked out the floor with yellow & green tape (where we can) around the restaurant and we are encouraging a single file system when moving around.
We have removed the curtain at the main door, the coat stand and newspapers on the bar and have installed a host station.
In addition we have painted various signs on the walls as gentle reminders to keep everyone safe.
We have also we altered the outside planter boxes upon entry to enable customers to arrive and leave comfortably whilst still adhering to social distancing measures.
Upon leaving we would like to encourage customers to use the gaps between the boxes to the left to disperse quickly, as diners may be arriving.
We have an A-board with helpful information at the very front to reduce people from entering the building unnecessarily, please be visual.
For smoking, we ask if you could keep 2 metres away from the premises.
We may not get everything right first off, but please bear with us and be respectful to our team and other diners, as our aim is to provide you with the same standard of food, service and atmosphere that we have been proud to offer you in the past.
Track & Trace
For each visit and in line with government guidelines you are required to complete our customer detail form, which is available to download on our website www.villaggiocucina.co.uk.
Please can we ask for those who can, bring it completed on arrival, this will help us immensely.
We do have blank ones for those who do not have access to a printer, but you are welcome to take one away with you for next time.
Booking a Table (indoors)
To book an indoor table please call the restaurant on 01704 564 564.
Sadly we can not accept any bookings over email or social media platforms.
We are pleased to be able to offer varied sizes of tables with a maximum party size of up to 10 guests.
We are not able to add highchairs or baby carriers to the end of any tables as they must be counted as part of the table size.
We ask that you please arrive promptly for your reservation to help reduce congestion.
You will be greeted by the host who is on duty that day/evening and taken through to your table.
Every table is allocated to a strict 2 hour time slot which must be adhered to as we only have 15 minutes before the next booking to fully sanitise the area ready for our next guests.
All tables outside are on a first come-first served basis and can not be pre-booked.
We ask that anyone seeking a table outside must go inside to the host stand where we can inform you of availability at the time.
We are not able to add highchairs and baby carriers to the end of any tables they are counted as part of the table size, high chairs are available upon request.
At the busiest times ie ‘Peak Times’, unfortunately tables booked inside will not be able to move outside on request.
Please be advised that if the weather turns inclement, you will not be able to enter the building to shelter.
Unfortunately we have limited umbrella coverage outside and staff may not be able to continue serving your table in the event of poor weather, therefore please bear this in mind.
At Your Table
Our menus are now disposable and you can also access all menus on our website from the comfort of your table on your electronic devices www.villaggiocucina.co.uk
We will happily accept a pre-order from you on your arrival to help minimise contact.
We will do our upmost to keep a safe distance where possible when taking your order, we will only set your table up after ordering and if you require any condiments they will be given out upon request and sanitised after use.
Please keep all personal belongings including coats and handbags within your allocated table space.
We have set up 3 sanitiser dispensers please use upon entry.
There are additional points located on the archway before the staircase and next to the rear till point at the back of the restaurant, they will be clearly signed.
We understand if you wish to bring your own preferred sanitiser.
Your Young Ones
Please can we ask for your help… Please tell your parents to leave all your favourite cuddly toys safe at home in their bubble.
It is with our deepest regret that due to table spacing inside and out, we can not accommodate any prams / pushchairs.
Also we will not be able to handle any baby foods or bottles to be warmed in the kitchen.
Cleaning / Sanitation / Toilets
We have allocated a 15 min interval between table sittings to ensure we have time to fully clean and sanitise the area from the last booking. This includes sanitising all tables surfaces, legs, chairs, banquette seating & walls.
This 15 min is vital, please help us by making sure you leave your table promptly.
Please rest assured that all our team will be washing their hands at every opportunity along with using sanitiser.
Cleaning of the toilets and stair banister will be completed every 1/2 hour and signed off for records.
Please ensure that you use the nearest sanitising point before you go up the stairs to the toilet.
We have wedged open both main toilet doors to reduce ‘touch points’, but may we gently remind all customers to stay alert when entering or leaving the toilet and respect our other customers privacy.
There will be designated sinks and urinals which will be out of order to keep social distancing in place. Soap dispensers will be mounted on walls and we have hand paper towel dispensers.
We encourage single use of the staircase at any one given time to ensure distancing. You can use the mirror at the top of the stairs to check for oncoming traffic.
Payment & Vouchers
We ask that you remain at your table to settle your bill, please do not approach the bar area, this must be kept free at all times for service purposes.
We will be accepting cash and debit / credit cards as normal.
The contactless limit is £45.00 per transaction, we also accept Apple Pay and Amex.
To help maintain staff incentives we have added an optional facility to leave a tip via the card machines. We will also welcome cash tips.
All vouchers will still be valid and you are more than welcome to purchase one, please ask a member of our team.
Our aim is that we continue to provide you with the same standard of food, service and atmosphere that we have been proud to offer you in the past.
Lorna & all the Villaggio Team
Mon – Closed
Tue – Closed
Wed – 12pm onwards
Thurs – 10am onwards
Fri – 10am onwards
Sat – 10am onwards
Sun – 10am onwards