We collect information from visitors to our website through the online forms on our Contact Us, Book A Table, Private Dining, Gift Voucher Sales, we also collect personal information over the telephone when you make a booking with us. We collect this information to enable us to assist you with your enquiries, share relevant information with you and to keep a record of bookings. We also collect information about the transactions you undertake through this site including details of payment cards used when purchasing gift vouchers or paying deposits.
USE OF PERSONAL INFORMATION
We process personal information collected via this website for certain legitimate business purposes, the legal basis for these is detailed below. It is in our legitimate interest to use your personal information to provide services which you have requested and to fulfil any contract that we may have with you. These might include:-
· Administering gift voucher orders (information that we may collect includes Title, First Name, Surname, e-mail address, telephone no’s)
· Making a reservation (information that we may collect includes Title, First Name, Surname, e-mail address, telephone no’s)
· Handling feedback and complaints ((information that we may collect includes Title, First Name, Surname, Address, e-mail address, telephone no’s)
It is in our legitimate interest to use your personal information to aid us in assisting your enquiries, requests and providing the best customer service we can.
THE PERSONAL DATA WE PROCESS
· IDENTITY DATA : including your name, email address, marital status, title, date of birth and gender.
· CONTACT DATA: including your billing address, delivery address, e-mail and telephone nos.
· FINANCIAL DATE: including payment card details.
· TRANSACTION DATA: including the details of products and services purchased and the date time and location of sale.
· TECHNICAL DATA AND USAGE DATA: includes information that we may collect through you use of our website.
· SENSITIVE DATA: includes information about you race or ethnicity, religious beliefs, sex life and information about your health.
This information may be collected when feedback is offered or when you raise a complaint with us for example suspected food poisoning or another health and safety issue. We are allowed to process this sensitive data to investigate address and resolve your issue and to administer any possible legal claims.
We also collect sensitive data when applying for a job with us
CUSTOMER INSIGHT AND ANALYSIS
Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best products and services to you and our other customers. Where the processing of information enables us to enhance, modify, personalise or otherwise improve our services and communications for the benefit of our customers, this may include how people interact with our website and to determine the effectiveness of promotional campaigns and advertising.
We will only use location data for customer insight purposes where we have your consent to do so.
Where you personal is completely anonymised, we do not require a legal basis to use it as the information will no longer constitute personal information that is regulated under data protection laws.
Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in high regard and take account of these rights.
You have the right to object to this processing if you wish and if you wish to do so.
Please e-mail us at email@example.com or you can write to Villaggio Cucina 31 Liverpool Road, Birkdale, Merseyside PR8 4AG, or call us on 01704 564564.
DATA CAPTURE INFORMATION
We will send you information according to the preferences you submitted via online form. If you would like to change these preferences at any point please e-mail us at firstname.lastname@example.org
Please note that your information may be used to send you details of products or services that we offer. If at any point you would like to opt out of receiving communications from us please contact us at email@example.com or in writing to Villaggio Cucina 31 Liverpool Road, Birkdale, Merseyside PR8 4AG.
We will only disclose data when obliged to disclose personal data by law, or the disclosure is necessary for purposes of national security, taxation and criminal investigation or we have your consent and to the following suppliers we engage to process data on our behalf,
· Booking software provider
· E-Mail service provider
· Secure Credit Card Processor
· Facebook, Twitter, Instagram
· Wi fi Povider.
THIRD PARTY WEBSITES
Our website does not contain links to other websites. If in the future it does those websites would be out of our control.
PERSONAL INFORMATION THAT WE HOLD ABOUT YOU AND REQUESTS TO SEE THAT INFORMATION
You have the right to see what personal data we hold about you. To obtain information that we hold about you please write to the General Manager Villaggio Cucina 31 Liverpool Road, Birkdale, Merseyside PR8 4AG.
INTERNET BASED TRANSFERS
We may use the internet to collect and process personal information. This means for instance that data you pass on to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in that way.
We will retain data that you give until it is no longer valid. We will store your booking data for a period of 72 months from your last contact with us.
YOUR RIGHT TO REMOVE INFORMATION
If you think that any of the information that we hold about you is inaccurate, please contact us with the details that are incorrect and we will rectify this for you. You also have the right to have you data removed from our databases should you wish to do so. You can request rectification by either e-mailing us at firstname.lastname@example.org or in writing to Villaggio Cucina 31 Liverpool Road, Birkdale, Merseyside PR8 4AG.
PROCESSING BASED ON CONSENT
We will never process your personal information without your consent. You may also withdraw your consent by e-mailing us at email@example.com or in writing to Villaggio Cucina 31 Liverpool Road, Birkdale, Merseyside PR8 4AG.
If you have any complaints relating to the use of your data, please contact us by e-mailing us at firstname.lastname@example.org or in writing to Villaggio Cucina 31 Liverpool Road, Birkdale, Merseyside PR8 4AG.